Privacy Policy

This Privacy Policy explains how Betjohn Casino may collect, use, store and protect information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players regarding their personal information. We aim to handle information fairly, transparently and only for appropriate business, security, service and legal purposes.

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Information we may collect

When you use Betjohn Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on the services you use, the choices you make and the checks that are required before or during your account relationship. Some information is provided directly by you, while other information is generated when you use the website or is received from service providers that help operate the site.

On this page

Account and contact details

This may include your name, date of birth, residential details, contact details, username, account preferences and information used to communicate with you. We may also record your requests, messages and other information you provide to customer support. These details help us create and administer your account, respond to questions, provide important service messages and keep account information accurate.

Identity and verification information

For account verification, responsible service, fraud prevention and other compliance checks, we may ask for information such as identity documents, proof of address or other documents needed to confirm information about you. We may also record the results of verification checks and information relevant to the security of your account. Please provide only information requested through the appropriate website or support channel.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, game activity, account balances and other transactions. Payment information may be processed through payment providers. Depending on the payment method, we may receive or retain transaction references, payment status, limited payment details and information needed to investigate disputed or unusual activity. We do not need to retain every payment detail in the same form, and payment providers may have their own privacy notices.

Device, technical and usage information

When you visit the website, we may collect technical information such as an internet protocol address, browser type, operating system, device identifiers, approximate location derived from technical data, pages viewed, session information and dates or times of access. We may also record information about how features are used, including login events, security events and general interaction with the website. This information helps us maintain performance, identify faults, protect accounts and understand how the site is used.

How we use information

We use personal information for purposes connected with providing and managing the website and casino services. We seek to use information that is relevant to the purpose for which it was collected and to limit access to people and organisations that have a legitimate reason to handle it.

To create, verify, administer and secure your account.
To process transactions and maintain accurate account and payment records.
To provide customer support, respond to enquiries and communicate service information.
To conduct identity, security, anti-fraud, anti-money laundering and other risk checks where appropriate.
To monitor activity for suspicious, unauthorised or prohibited conduct and protect players, the website and other users.
To meet applicable legal, regulatory, tax, accounting and record-keeping obligations without relying on more information than is reasonably necessary.
To maintain, test, troubleshoot and improve website functionality, security and user experience.
To send marketing communications where you have provided consent or where another permitted basis applies, subject to your communication choices.
To investigate complaints, disputes, chargebacks, technical incidents and suspected breaches of the website rules.

Where information is used for marketing, you can choose to stop receiving promotional messages. Service, security and account communications may still be sent when they are needed to administer your account or provide important information. Marketing messages should include a practical way to opt out where appropriate, and an opt-out request will be handled within a reasonable timeframe.

Sharing information

Information may be shared where this is reasonably necessary for the purposes described in this Policy. This can include sharing with technology, hosting, customer support, payment, identity verification, fraud prevention, security, analytics and communications providers. These providers may only receive information relevant to the service they perform and may be required to protect it.

Information may also be disclosed where required or permitted by law, in response to a valid legal or official request, to protect the rights and security of Betjohn Casino or other people, or in connection with a business transfer or restructuring. We do not sell personal information as a general business practice. If information is handled outside Australia, appropriate arrangements may be used where required, although privacy protections may differ between locations.

Cookies, security and retention

Cookies and similar technologies

Betjohn Casino may use cookies and similar technologies to remember preferences, keep parts of the website working, support login and security functions, measure website performance and understand general usage. Some cookies are necessary for requested services, while others help improve functionality or provide information about website activity.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect login, preferences or some website features. Your browser may also provide options to delete existing cookies, block selected categories or notify you before a cookie is stored. Cookie settings do not necessarily remove information already collected for account, security or legal purposes.

Protecting information

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, account security processes, monitoring, secure transfer methods and staff or provider procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

How long information is kept

We keep information for as long as it is reasonably needed for the purposes described in this Policy, including account administration, security, dispute handling, business records and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of information and the reason it was collected. When information is no longer required, it may be securely deleted, anonymised or placed beyond regular use, subject to technical and legal requirements.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. We will consider each request carefully and may need to confirm your identity before responding. This protects account information and helps prevent an unauthorised person from accessing or changing it.

Access: you may ask for access to personal information held about you, together with general information about how it is used.
Correction: you may ask us to correct information that is inaccurate, incomplete or out of date. You can also update available account details through the website where that option is provided.
Deletion: you may ask for personal information to be deleted where it is no longer needed or where another applicable right allows deletion. Deletion may not be possible for every record because some information must be retained for legal, security, fraud prevention, dispute or transaction purposes.
Marketing consent: where marketing is based on your consent, you may withdraw that consent at any time. You can use an unsubscribe option in a promotional message or contact us directly. Withdrawing consent will not affect processing that is based on another lawful purpose.
Restriction or objection: where available, you may ask us to restrict certain processing or object to a particular use of your information, including some direct marketing activities.
Complaint: you may contact us first so we can review your concern. You may also have the option to contact the relevant privacy authority or complaint body in your location.

How to make a data request

To exercise your rights, ask a privacy question or request access, correction or deletion, email support@betjohncasino.online. Please explain your request clearly and include enough information for us to identify the relevant account, but do not send unnecessary sensitive documents in an ordinary email. We may ask for reasonable information to verify your identity before providing access or making a change.

We aim to respond within a reasonable timeframe. Some requests may require further review, may be subject to applicable exceptions or may be refused in whole or in part where keeping or using the information is necessary for legal, security, fraud prevention, dispute or service reasons. If this happens, we will explain the position where we are able to do so.

Changes and general information

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices, technology or applicable requirements. The latest version will be made available on the website. Where a change is significant, we may provide an additional notice through the website or another suitable communication channel. Players should review this page periodically so they understand how information may be handled.

This Policy applies to information collected through the Betjohn Casino website, account services and related support interactions. Separate notices may apply to third-party websites, payment services or other services that are not controlled by Betjohn Casino. Those services are responsible for explaining their own information practices, and players should review their terms and privacy information before using them.

If you have questions about this Privacy Policy, believe information is inaccurate, or are concerned about the handling of your personal information, please contact support@betjohncasino.online. We encourage players to raise concerns promptly so that they can be reviewed and addressed appropriately.